Digital Wisdom LLC adds latest in a series of certifications.
Digital wisdom LLC announces the completion of the Dell OptiPlex 960 - Acknowledgement. This certification is a capstone certification covers the PowerVault 136T product. With the completion of this certification we will be authorized to diagnose equipment problems and service the printer by replace any malfunctioning parts. The following skills are required to successfully complete this certification.

Given the information from this course, field technicians will be able to do the following:

Identify the features of an OptiPlex 960.
Identify installation and configuration processes for an OptiPlex 960.
Remove and replace all field replaceable units (FRUs) within an OptiPlex 960.

Given the information from this course and available tools, students will be able to perform the activities
Describe the procedures for removing customer replaceable units (CRUs) through computer-based training (CBT), and labs.
Identify the available systems management and security options and understand their support requirements.
Identify the features and demonstrate an understanding of the Intel® Active Management Technology (AMT) through class discussion.
Explain to a customer the root cause of an issue and the proper procedures that will guide a customer through a troubleshooting process to resolve the issue.