Digital Wisdom LLC adds latest in a series of certifications.
Digital wisdom LLC announces the completion of the Dell
customer experience certification. The completion of this
important certification requires the mastery of the following
Identify Dell's Customer Experience goal and how field
technicians impact that goal.
Identify the roles and responsibilities of key groups involved
in the dispatch process.
Deliver excellent service through preparation utilizing
Set the proper service scheduling expectations utilizing
Proper and thoughtful scheduling
An upfront contract with the customer
Procedures for when the field technician is unable to contact
Deliver the best Customer Experience while on-site with
Arriving on time and setting the proper expectations
Using communication skills to "Find the Pain"
Identify proper and acceptable conduct while on-site:
Keep the customer informed
Appropriately handle upset customers and comments about
Dell and its competitors
|About Digital Wisdom LLC
Founded in 2003, Digital Wisdom LLC has been providing the
Riverbend area with technology services ever since. Having
over thirteen years of experience with troubling technology
problems you can trust us with your most important problems.
We can be reached at (618) 467-0812 or email@example.com.
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